Need a hand right now?
Get remote support
A technician connects to your machine and works through the problem with you, while you watch.
Start a session
Call or email us and we'll send you the connection link and stay on the line while you run it. It takes about a minute to set up.
What we can and can't do remotely
Most issues are resolvable this way — software faults, configuration, account and access problems, and anything that needs someone to look at what you're actually seeing.
Hardware failures, network cabling, and anything physical need someone on site. If that's what it turns out to be, we'll tell you during the session rather than after it.
You stay in control throughout and can end the session at any point. We only see what you share with us.